Privacy Policy

Last Updated: April 25, 2026

This Privacy Policy explains how Service Window, Inc. (“Service Window,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information when you access or use ServiceWindow.com, our websites, mobile applications, software platform, and related services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Service Window, Inc. is a software company that provides business management, scheduling, communication, workflow, lead management, and related technology tools.

Service Window is not a licensed contractor, subcontractor, trade service provider, or home services company. Third-party businesses or independent service providers who use the platform are separate entities responsible for their own operations, licensing, insurance, and privacy practices.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you create an account, request information, subscribe, or communicate with us, we may collect:

Name
Company name
Email address
Phone number
Billing address
Payment-related details (processed by third parties)
Username and password
Messages or support requests
Preferences and account settings

B. Customer and Business Data

When using the Services, you or your authorized users may upload or generate data such as:

Appointment and scheduling information
Estimates and invoices
Customer contact records
Work orders
Dispatch activity
Internal notes
Team member information
Leads and service requests

C. Automatically Collected Information

We may automatically collect:

IP address
Browser type
Device identifiers
Operating system
Log files
Usage activity
Referring URLs
Date/time stamps
Crash reports and diagnostics

D. Mobile App Permissions

With your permission, our mobile app may access device features such as:

Location services
Camera
Photos/files
Contacts (if enabled)

You may revoke permissions through your device settings.

3. How We Use Information

We may use information to:

Provide, maintain, and improve the Services
Create and manage user accounts
Process subscriptions and payments
Communicate with users
Send service alerts and updates
Facilitate scheduling and workflow tools
Provide customer support
Detect fraud, abuse, or security issues
Analyze trends and usage performance
Comply with legal obligations
Enforce agreements
Develop new products and features

4. How We Share Information

We do not sell personal information for money.

We may share information in the following circumstances:

A. Service Providers

We may share information with vendors who help us operate the Services, such as:

Cloud hosting providers
Payment processors
Analytics providers
Email and SMS vendors
Customer support tools
Security providers

B. With Your Organization

If you use an account through an employer or organization, administrators may access or manage account data.

C. Third-Party Businesses or Providers

If you request services, submit leads, or communicate with independent businesses through the platform, relevant information may be shared to fulfill that request.

D. Legal Compliance

We may disclose information if required by law, subpoena, court order, or governmental request, or when necessary to protect rights, safety, or property.

E. Business Transfers

If we merge, sell assets, reorganize, or raise financing, information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We may use cookies, pixels, local storage, and similar technologies to:

Keep users signed in
Remember preferences
Improve functionality
Measure traffic and engagement
Diagnose technical issues
Support marketing efforts

You may control cookies through your browser settings.

6. Data Retention

We retain information for as long as reasonably necessary to:

Provide the Services
Maintain business and legal records
Resolve disputes
Enforce agreements
Meet compliance obligations

We may retain anonymized or aggregated data indefinitely.

7. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

Access personal information
Correct inaccurate information
Request deletion
Object to certain processing
Request data portability
Opt out of marketing communications

To make a request, contact us using the information below.

9. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including rights to:

Know what personal information we collect
Request deletion
Request correction
Limit certain uses where applicable
Opt out of certain sharing activities
Non-discrimination for exercising privacy rights

To exercise these rights, contact us below.

10. Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children.

11. Third-Party Services and Links

The Services may integrate with or link to third-party websites, software, or services. We are not responsible for third-party privacy practices.

Users should review third-party privacy policies separately.

12. International Users

If you access the Services from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted with a revised “Last Updated” date.

Continued use of the Services after updates means acceptance of the revised policy.

14. Contact Us

If you have questions or privacy requests, contact:

Service Window, Inc.
35764 Bay Morgan Lane
Fallbrook, CA 92028
United States

Email: privacy@servicewindow.com
Website: ServiceWindow.com